SaaS
Scale customer success without scaling headcount. Our AI agents onboard users, prevent churn, and support customers—automatically.
SaaS Pain Points
Onboarding Bottlenecks
New users need guidance to see value quickly. Manual onboarding doesn't scale, and self-serve users often drop off.
Silent Churn
By the time you notice a customer is at risk, it's too late. Usage drops and disengagement go unnoticed until renewal.
Support Ticket Overload
The same questions come in over and over. Support teams are buried in repetitive tickets instead of solving real problems.
Feature Adoption Gaps
Customers use 20% of your product. They're missing value, and you're missing expansion opportunities.
How Lumina Helps
AI agents that drive adoption, retention, and expansion.
Automated Onboarding
AI agents guide every new user through setup and first value. Personalized paths based on use case and behavior.
Proactive Churn Prevention
Monitor usage patterns and engagement signals. AI agents reach out to at-risk accounts before they churn.
Intelligent Support Routing
AI handles common questions instantly. Complex issues get routed to right specialist with full context.
Feature Adoption Campaigns
Automatically surface relevant features based on usage. Help customers discover value they're missing.
Ready to Scale Customer Success?
See how Lumina can automate your SaaS operations and reduce churn.